Contact Us

Customer support e-mail: support@celebfc.com giving full details of the problem including the receiving parties country and mobile/wireless phone number and we will respond to you. We are closed at weekends and during all public and national holidays. We shall endeavor to respond to your queries as soon as possible. We will respond to your queries in 2-5 business working days. We will respond to you but please be patient. If you experience difficulties of any nature with regards to viewing the greeting then please let us know. Remember, if we don't hear of your viewing problems then we can't fix them. This is not a subscription service and we will never pass on your details to third parties without your permission but should you choose to opt in prior to purchasing then we may use your details from time to time in association with product news and promotions, including celebrity specific material and other products offered by JH2 Group Inc. We encourage you to read our privacy policy for more information. In the event we are unable to resolve your issue we will at our discretion issue a voucher credit code that will allow a subsequent greeting or greetings to be sent.

Phone Compatibility

Phone System Requirements. Please ensure that you or the recipient have a phone with a color screen, video, and streaming functionality. If you are in any doubt then please check with the phone's user manual. Please ensure the users phone has an adequate data package enabled before attempting to view. The user will not be able to successfully view the greeting unless the handset has data enabled. If you are unsure whether the phone has a data package enabled, then please contact the users network provider for further details.

International Availability

Celebrity Fastcard is currently available through most major networks in the USA, Canada and the UK.

Repeat Purchases

If your first attempt at ordering your CFC fails and the recipient does not receive the requested item then please contact customer support immediately. If you persist in re-ordering the same CFC you will be charged for each attempt and JH2 Group Inc. cannot be held responsible for these subsequent charges that may be added.

Streaming Playback

All content is streamed from our servers and not stored on the device or mobile phone, access to the content is provided to the recipient for a limited time, we will endeavor to ensure that the content is available for a reasonable time period to allow reviewing on an ongoing basis. 3gp Videos: Most modern handsets now have 3gp/Mp4 video playback functionality. But please double check with your handset manual.

Data Charges

All content is priced as advertised plus standard network charges for browsing and data charges. Please consult with the network provider for full clarification. Celebrity Fastcard cannot be held responsible for any extra network and data charges applied to your bill or your recipients bill by your/their network provider.

Make and Model Compatibility

Please note: Phone compatibility is meant as a guide only, and is not necessarily based on the phone manufacturers claims. Compatibility can be a reflection of our tests as well as claims made by the manufacturer. Whilst we endeavor to maintain the accuracy of these details, different versions of a phone's firmware for the same model may influence its compatibility. Ultimately it is down to the consumer to understand the functionality of their mobile handset. We are in no way associated with any handset manufacturer and therefore cannot be responsible for the functionality of mobile handsets. But we are here to help, so if you do experience difficulties with any downloads, then please contact us.

Alcatel
Alcatel OT 556 Alcatel OTC552 Alcatel OTC651 Alcatel OTC652 Alcatel OTC701 Alcatel OTC707 Alcatel OTC717 Alcatel OTC750 Alcatel OTC820 Alcatel OTC825 Alcatel C552 Alcatel C651 Alcatel C652 Alcatel ELLE N1 Alcatel GlamPhone Alcatel S853 Alcatel Elle No1

Blackberry
Please note that video can be played but issues do arise at times depending on network and device settings or firmware versions. The following devices are known to work with the correct network settings and Blackberry Device software 4.3 or later. Blackberry Bold 9650, Blackberry Bold 9700, Blackberry Bold 9000. Blackberry Curve 9330, Blackberry Curve 9300, Blackberry Curve 8910, Blackberry Curve 8530, Blackberry Curve 8900, Blackberry Curve 8520, Blackberry Curve 8300, Blackberry Curve 8310, Blackberry Curve 8320, Blackberry Curve 8350i, Blackberry Curve 8330. Blackberry Pearl 9100, Blackberry Pearl 9105, Blackberry Pearl 8100, Blackberry Pearl 8110, Blackberry Pearl 8120, Blackberry Pearl Flip 8220, Blackberry Pearl 8230, Blackberry Pearl 8130. Blackberry Storm 9500, Blackberry Storm 9530. Blackberry Storm2 9520, Blackberry Storm2 9550. Blackberry Style 9670. Blackberry Torch 9800. Blackberry Tour 9630. Blackberry 8800, Blackberry 8820, Blackberry 8830.

HTC
Magic Hero Diamond

iPhone
iPhone iPhone 2(wi-fi only), iPhone 2.5G(wi-fi only), iPhone 3G, iPhone 3GS, iPhone 4/s, iPhone 5/s, iPhone 5si

LG
LG KU990 / Viewty LG U400

Motorola
Motorola E398 Motorola K1 Motorola L2 Motorola L6 Motorola SLVR L7 Motorola V180 Motorola V220 Motorola V3 Motorola V3x Motorola V635

Nokia
Nokia 3110 Nokia 3230 Nokia 3510i Nokia 3595 Nokia 3650 Nokia 3660 Nokia 5100 Nokia 5140 Nokia 5140i Nokia 5610 XPress Music Nokia 6085 Nokia 6100 Nokia 6101 Nokia 6102 Nokia 6103 Nokia 6111 Nokia 6125 Nokia 6170 Nokia 6200 Nokia 6220 Nokia 6225 Nokia 6230 Nokia 6230i Nokia 6233 Nokia 6267 Nokia 6270 Nokia 6280 Nokia 6282 Nokia 6300 Nokia 6300i Nokia 6500 Classic Nokia 6500 Slide Nokia 6600 Nokia 6610 Nokia 6610i Nokia 6650 Nokia 6680 Nokia 6681 Nokia 7200 Nokia 7370 Nokia 7390 Nokia 7610 Nokia 8600 Nokia 9300i Nokia E60 Nokia E70 Nokia N70 Nokia N71 Nokia N72 Nokia N73 Nokia N81 and N81 8GB Nokia N90 Nokia N91 Nokia N93 Nokia N95 and N95 8GB

Panasonic
Panasonic EB-X800 Panasonic X700

Philips
Philips 768

Samsung
Samsung D500 Samsung D520 Samsung D820 Samsung D840 Samsung E250 Samsung E350E Samsung E360 Samsung E370 Samsung E380 Samsung E530 Samsung E590 Samsung E620 Samsung E730 Samsung E740 Samsung E760 Samsung E770 Samsung E830 Samsung E840 Samsung E870 Samsung E900 Samsung E900 - Gold Samsung F210 Samsung F330 Samsung G600 Samsung P910 Samsung U600 Samsung U600 Ultra Edition II Samsung X630 Samsung X820 Samsung X830 Samsung Z130 Samsung Z140 Samsung Z310 Samsung Z320i

Sharp
Sharp GX29 Sharp TM100

Siemens
Siemens CX65 Siemens SK65 Siemens SL65

SonyEricsson
Sony Ericsson K530i Sony Ericsson K610im Sony Ericsson W910i Sony Ericsson W910i Havana Gold Sony Ericsson W910i Black Sony Ericsson W960i

These terms and conditions are subject to change without notice, please check them when contacting us to ensure you are aware of the most up to date version. JH2 Group Inc. and Celebrity Fastcard will always use best efforts to ensure that you, the customer is happy.